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Exchange/Return Policy

EXCHANGE/RETURN POLICY

We are happy to accept Stock Products for exchange or return, all items are subject to terms and conditions.

Stock products can be returned or exchanged within 60 days of receiving them. Returned product will require a 15% restocking fee and must be in new, unopened, resalable condition. Return Authorization (RA) number from Rx Systems is required. Credits and exchanges will not be satisfied if the RA# is not clearly marked or noted on the return label of the package. Returned shipping costs are at the customer's expense. Original shipping costs are not refundable. Credits are processed only upon receipt and inspection of returned product. We do not accept returns for credit for product that was purchased through a wholesaler or distributor.

Stock products can be returned or exchanged within 60 days of receiving them.
Returned product will require a 15% restocking fee and must be in new, unopened, resalable condition.
Return Authorization (RA) number from Rx Systems is required. Credits and exchanges will not be satisfied if the RA# is not clearly marked or noted on the return label of the package.
Returned shipping costs are at the customer's expense. Original shipping costs are not refundable.
Credits are processed only upon receipt and inspection of returned product.
We do not accept returns for credit for product that was purchased through a wholesaler or distributor.

RESOURCES

Printable

Exchange and Return Instructions

Download a RA# Form by clicking the button under RESOURCES.

Using Adobe Reader complete all required fields of the form and SAVE the document.

Email the SAVED form to csr@rxsystems.com

Within 24 hours, after review, this form will be emailed back to you with the RA# and address to ship to.

The RA# must be clearly visible on the return label. Failure to do so will disqualify the product from exchange or credit. Upon approval of the product, the refund or exchange will occur.

Please retain receipts and tracking information for your records. Rx Systems is not liable for lost or damaged product returned by an account.